1. Acceptance & engagement
Use of the website, acceptance of a quotation, approval by email, payment against an approved proposal, or execution of an SOW may evidence acceptance of the applicable commercial terms. The client confirms that it has authority to procure the services.
2. Scope, approvals & change control
Deliverables, timelines, platforms, locations, revision limits and dependencies are defined in the relevant commercial document. Material scope additions, urgent work, additional revisions, new locations, extra production or integrations may require revised pricing and timelines. Client delays in access, approvals, assets or information can move delivery dates.
3. Marketing, AI & performance disclaimer
Magix provides professional strategy and execution, not guaranteed business outcomes. Unless expressly stated in an SOW, no specific number of leads, admissions, sales, revenue, ROAS, rankings, organic traffic, social growth, AI citations, media reach, account approvals or conversions is guaranteed. Search engines, advertising platforms and AI systems may change policies, algorithms and visibility.
4. Education & admissions
For schools, colleges, universities, preschools and education brands, the institution remains responsible for admission eligibility, accreditation, fees, scholarships, placement claims, faculty claims, rankings, regulatory approvals and factual advertising statements. Magix does not promise or guarantee admissions or seat fills.
5. Payments, tax & service suspension
Fees are governed by the applicable quotation, SOW or invoice. Taxes and lawful statutory charges may apply. Delayed payments can result in suspension or rescheduling of development, campaigns, production, support, media booking or related services. Such suspension does not automatically cancel committed resources or non-cancellable third-party costs.
6. Cancellation & refunds
Amounts already earned, consumed, allocated to reserved personnel/capacity, production slots, subscriptions, media, platform charges or non-cancellable third-party commitments are generally non-refundable, subject to the applicable SOW and mandatory law. Chargebacks or reversals do not by themselves extinguish undisputed contractual dues.
7. Intellectual property
Pre-existing Magix frameworks, templates, know-how, reusable components, internal tooling and methodologies remain with Magix unless expressly assigned. Client-specific deliverables may be assigned or licensed after full payment as stated in the applicable SOW. Third-party and open-source assets remain subject to their respective licences.
8. Data, confidentiality & security
Each party is expected to comply with applicable privacy and data-protection obligations. Clients must have the required rights, notices, permissions and lawful basis for personal data supplied for lead generation, CRM, email, WhatsApp, admissions and analytics workflows. No internet service can be guaranteed completely secure or uninterrupted.
9. Third-party platforms
Google, Meta, LinkedIn, YouTube, WhatsApp, hosting providers, payment processors, marketplaces and other platforms operate independently. Magix is not responsible for outages, policy changes, ad disapprovals, moderation decisions, verification requests, account suspensions or API/algorithm changes outside its control.
INDIA TERMSIndia-specific terms
For India-local engagements, these terms are governed by the laws of India and Bengaluru, Karnataka is the agreed jurisdiction, subject to any mandatory legal requirements. Applicable taxes, invoicing, payment milestones, deliverables and service-specific conditions are set out in the accepted quotation or Statement of Work. Where an executed agreement expressly varies these general terms, that agreement governs the relevant engagement.
10. Liability, disputes & governing law
To the extent permitted by law, Magix is not liable for indirect, consequential or unforeseeable commercial losses arising from platform changes, client instructions, market conditions or events outside its reasonable control. Disputes relating to India-local engagements are subject to applicable Indian law and Bengaluru, Karnataka jurisdiction, except where mandatory law provides otherwise.